I don't believe you've given up or you wouldn't have written the critique in the first place. I emailed him directly and he responded quickly and he didn't need to sit down with me. He is extremely approachable. You like the coaching hire he made, but can't dial the right contact number? Who were you calling?
I still root for the program and watch as many games as possible, no doubt. So, definitely, I still care for the program. I have just decided to stop supporting the program
financially. I am sure Brad is perfectly nice, I just haven't really had a chance to talk to him except for a 5 second introduction at a baseball picnic. I mentioned to several people high up in the AD and to people on patriot club board at for the AD that I had been planning to make a sizable donation, but had major concerns (provided the list of concerns) about whether the AD was going in the right direction, that I'd be glad to meet with Brad if he wanted to discuss my concerns. I was told at least 3 times it was going to be scheduled. It never happened.
This happened over a nearly 2 year period, starting when Dave Paulsen was first hired (yes, who I love as a coaching choice). There were many failed followups, many of which I have chronicled in other posts on here, the most egregious being not responding to my season ticket request last year. I gave up completely about 6 months ago. I no longer reach out to Mason.
Contrast that with my experience with the Wizards. We bought tickets to a game (better than Mason was offering me, by the way). A development specialist called us and emailed us within a day. Excellent follow up. Now the Wizards get my sports entertainment dollars.